Key Benefits of Pulse Check Surveys
SETTING AND MANAGING STAFF, STAKEHOLDER AND EXTERNAL CLIENT EXPECTATIONS UNDERPINS THE SUCCESS OF ALL BUSINESS EVOLUTION.
When staff sense they're listened to and valued through proactive communication processes, they concentrate on their work rather than on the issues that are inhibiting their work. Similarly, stakeholders are more likely to remain engaged if their feedback is valued. Client loyalty is also strongly dependant on whether initiatives are aligned with customer needs.
Conducting confidential Pulse Check Surveys through Future Platform allows staff, stakeholders and external clients to be more open and honest with feedback. The survey content should be focussed on the key priorities of the team and the business as a whole, yet can also contain a small number of project-focused questions to gain feedback on initiatives. Future Platform works with its clients to develop survey questions which best reflect their priorities. Some examples of dimensions previous clients have chosen are:
- Effective Communication
- Product Knowledge
- Commercial Awareness
- Sense of Urgency
- Influence & Negotiation
- Leading Change
Drawing on best practice survey methodology, Future Platform will ensure maximum usability and above average response rates. Insightful analysis of the survey results delivers an accurate understanding of internal (and external) perceptions of your business and creates:
- Opportunities to align expectations with corporate vision
- Clarity on the perceived internal barriers to growth and change
- A chance for staff to reflect their attitudes towards the business, their working environment and their clients
- An opportunity to market your team’s capabilities and align amended solutions based on the feedback or realign external client and stakeholder expectations regarding your service provision
- Tremendous opportunities for fresh (sales) conversations with external clients
- Gauge misalignment between employee, stakeholder and external client viewpoints
- A prioritised list of issues for the management team to discuss and commit to
An organisation performing regular Pulse Checks who utilises the information to make business improvement changes communicates a key message to their staff, stakeholders and external clients – their feedback is important and influences how the business moves forward. Feedback on a regular and consistent basis allows for trends to be spotted and addressed in a timely manner – before serious problems arise.
In partnership with Future Platform, a plan can be developed to address critical dimensions identified through the survey. Performance against this plan can then be tracked by comparing data across surveys.
Finally, the survey results and any changes made as a result of survey feedback should be highlighted to those who participated. Embracing staff / stakeholder / client suggestions and acknowledging that their feedback is important to you will ensure that they remain positive about the organisation and will be willing to participate in future surveys.